Privacy Policy

Privacy Policy

As INBOX, we are aware that we are responsible for protecting the data of all our customers and website visitors. That’s why we support the highest industry standards for online privacy and authorized e-marketing. You can review the Anti-spam policy to learn more about INBOX’s authorized e-marketing to its customers. Necessary security measures have been taken on the INBOX website in order to prevent misuse, loss and change of information under our control. Your information is stored in a database in a secure environment in our data center. You can be sure that we never share, sell or rent personal information without your prior consent or unless requested by a court order. Only authorized officers who use this information to contact you or send you an e-mail can access the information provided to us.

Clarification Text

By accessing our services, you agree to our Privacy Policy and Terms of Service, and you consent to the collection, storage, use and sharing of your personal information as described in this Privacy Policy. Also, by using our services, you agree to the policies and practices described in this Privacy Policy. Each time you visit our website or use the Service and voluntarily provide us with information, you agree that you consent to us collecting, using and sharing the information you provide in legal situations. We may be contact with you via e-mail or otherwise as described in this Privacy Policy. Whether you register with us or not, this Privacy Policy applies to all users of the website and services.

3.What Information We Process

INBOX collects both “Personal Data” and “Non-Personal Data” about you and will process this data as described in the Terms of Service for the duration of the services: 3.1. Personal data:
  • Customer information: identity and contact data (name, contact information, username); billing information (credit card information, account information, payment information); organizational information (name, address, geographic location, area of responsibility, VAT code), IP addresses.
  • Subscriber information: identity and contact data (contact information including name, date of birth, gender, occupation or other demographic information, address, title, e-mail address), personal interests or preferences (purchase history, marketing preferences and public social media (including profile information); IT information (IP addresses, usage data, cookie data, online browsing data, location data, browser data).
You can log in and change or remove this information at any time. You may refuse to share Personal Data, but some of the Personal Data we ask you to provide, such as an email address, is mandatory for our services. If you refuse to provide this, we may not be able to provide this service to you. 3.2. Non-Personal Data:
  • Browser and device information: location, device type, model, number, browser or operating system type, access time and date, browsing activity, screen resolution, plug-ins, add-ons, version of the Services you use, and other information that does not personally identify you .
  • Information from your use of the service and from other sources: We may receive information about how and when you use the Services, store it in our log files or other file types associated with your account, and associate it with other information we collect about you. . In addition, we may obtain information about you or your subscribers from third party sources such as public databases, social media platforms, third party data providers, and our joint marketing partners. This information may include, for example, time, date, browser used, demographic information, device information (such as device type, model, number, browser or operating system type, IP addresses), location and online behavior data. Your use of social media platforms, page view information and search results and links, transactions you perform, anonymous usage data, referring / exit pages and URLs, preferences you submit and preferences based on the data and number you send.

4.Purposes of Processing

4.1. Information collected for the operation of INBOX services, to maintain the quality of the service, to provide general statistics on the use of the service, to promote and analyze the services, to provide customer support and to send information about the services, the rights and safety of customers, subscribers, third parties and ourselves, customized information or promotional content send and provide recommendations based on marketing preferences, ensure compliance with our Terms of Service and meet legal requirements, authenticate and manage the information provided, manage payments, understand demographic information, customer interests and needs, and other trends among users and other business purposes. 4.2. We may combine Personal Data with other information we process to customize informational content and enhance it in accordance with marketing preferences, restrictions or advertising, targeting purposes, and to improve our ability to offer you more relevant products and features in accordance with this Privacy Policy.

5.How we collect your information

5.1. Data provided by our customers: Customers can transfer Personal Data collected from their subscribers or other persons to the services. We do not have a direct relationship with anyone other than our customers’ subscribers or our customers. Our processing of personal data is based on the permitted data subject and is responsible for ensuring that they have the necessary permissions to process personal data relating to customers, subscribers, or other persons. 5.2. Tracking technologies: In connection with the performance of the services, INBOX uses:
  • Cookies: Cookies are tiny data files that a website transfers to your computer’s hard drive for record keeping. Most web browsers are set up to accept cookies, but you can change this in your browser settings. However, if you do not accept cookies, you may not be able to use all functions of INBOX. We use cookies to improve your INBOX experience, and by collecting this data, we may store information so that you do not have to re-enter it each time you visit the INBOX. We also use it for INBOX to monitor visitor metrics such as page views, time spent on the site, number of visitors.
  • Custom identifiers and similar tracking technologies: We may use other tracking technologies to manage the Services, track your movements around the Services, analyze trends, track behavior, deliver targeted advertising and collect demographic information, measure the performance of our email campaigns and improve our features within specific customer segments.
5.3. Monitoring log data: We may collect daily data every time you access our panel. This data may include things like an IP address, browser type and version, the pages you visit on INBOX, and other user statistics. When you access INBOX with a mobile device, log data may include the type of device, your private mobile ID, your device’s IP address, mobile operating system, and other mobile statistics. 5.4. Third party services: We may use third party services such as Google Analytics and Facebook that collect and analyze log data to help us improve INBOX, and sometimes for targeted online advertising. Our third party partners may use cookies or other tracking technologies to provide you with advertisements on other sites based on your browsing activities and interests.

6.Transfer to third party companies

6.1. We will never sell, rent or exploit your Personal Data to a third party, but we may share the collected information with third parties who help INBOX provide, improve, promote or support services that assist in the following matters for the purposes described in this Privacy Policy. To prevent damage to our business operations and property, or to assist those who provide services for us or for security reasons, e.g. payment processors, hosting services, analytics, content delivery services, advertising partners, etc. We may share it consistently with this Privacy Policy. In addition, we may share information with third parties if required by law or if you violate our Terms of Service. 6.2. We may share Non-Personal Data for any purpose because this information cannot be used to identify you or any other person.

7.E-mail communications and opting out

7.1. From time to time, you may receive e-mails from us about your INBOX usage. Based on the personal data you have provided to us, we may contact you in response to your questions to provide the services you have requested and to manage your account. We may also use your personal data to send you updates and other promotional communications. Each email contains a link to opt out of receiving email. We may continue to send important messages regarding administrative issues, updates, disputes and customer service issues required to provide services. 7.2. If a Subscriber no longer wishes to contact one of our customers, they may unsubscribe directly from that customer’s newsletter or contact the customer directly to update or delete data. If a subscriber contacts us, we will refer them to that customer. We will retain personal information we process on behalf of our customers only for as long as necessary to provide our services or to comply with our obligations.

8.Security of your information

8.1. INBOX takes reasonable precautions, technical and organizational security measures to provide a level of security appropriate to the risk, follows industry best practices to protect your personal data from accidental or unlawful destruction, unauthorized or illegal security breaches that cause loss, alteration of personal data, unauthorized disclosure or takes all necessary measures to access them and to protect the security and confidentiality of data. We implement procedures and periodic controls with our developer team and other relevant staff to review of access of customer information is limited and only on a need-to-know basis. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by the breach of such measures. By using our service, you indicate that you understand and accept these risks. 8.2. The customer is responsible for reviewing the information provided by INBOX regarding data security and making an independent decision whether the services meet its requirements and legal obligations under Data Protection Laws. In addition, the customer is responsible for the safe use of the services, including account verification, securing credentials, protecting the security of personal data as it is transferred to and from the services, and taking appropriate measures to securely encrypt or back up uploaded personal data.

9.Protecting subscriber lists and data

We reserve the right to monitor your listings, content and response data from time to time to make sure they comply with our Terms of Service; We will not share, sell or rent your customer data with anyone for any reason.

How we protect our client’s data

The database of INBOX is protected by the method of masking closed to outer threads. Even if the password of the database is captured, it is impossible to access it without a VPN (privately encrypted for you). In addition, the data of each of our customers is kept in an independent collection with a private password. When our INBOXShield algorithm detects a foreign access, it instantly kills the attempting to access it. In addition, when there is a login attempt from a different device, our customers are instantly informed by email.

Links to other websites

As part of the service, we may provide links or compatibility to other websites or apps. However, we are not responsible for the privacy practices used by these websites or for the information or content they contain. This Privacy Policy applies only to information collected by us through our service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link through our service. To the extent that you access or use the Service through another website or application, the privacy policy of that other website or application will apply to your access or use of that site or application. We recommend our users to read the privacy policies of other websites before continuing to use them.

Data Processing Addendum

We have created our Data Processing Addendum to meet the GDPR, CASL, CAN SPAM Act and KVKK requirements regarding e-mail marketing and we invite all our customers to review it here.

Age of consent

By using the service, you declare that you are at least 18 years old.

Merger or acquisition

Your personal data may be among the transferred assets in the event that we undergo a business transaction such as a merger, acquisition by another company, or the sale of all or part of our assets. You acknowledge and agree that such transfers may occur and are permitted by this Privacy Policy, and that any recipient of our assets may continue to process your personal data as described in this Privacy Policy.

Customer Data and Search History

We keep all data of a customer without an active contract in the system for a maximum of 1 more month. Then, the customer is informed and the deletion process is done without his approval. In our Plus monthly sending based packages, the “searchable sending history” registration period is 1 month. In professional packages, this period is 180 days.  

Shared and Dedicated IPs.

If the customer has not purchased a dedicated IP, it sends via shared IP. Sometimes shared IP can be negatively affected (falling into the spam box, not reaching it, etc.) due to a negative transmission made by other customers because other customers also use shared IPs. In such a case, if the customer wants to resolve the situation quickly, INBOX can offer a solution to the customer in order to get a physical dedicated IP.

INBOX as Controller

INBOX acts as the controller of the personal data of its employees, contractors, candidates, affiliates and other third parties not considered as customers. INBOX undertakes to comply with legal requirements while processing personal data as a controller and implements appropriate technical and organizational measures to ensure the security of personal data required in accordance with KVKK , GDPR, CASL, CAN-SPAM Act and applicable data protection laws.


INBOX reserves the right to change this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. All changes will take effect as soon as they are posted, and if you are concerned about how your information is used, we recommend that you check this Privacy Policy periodically.

Contact INBOX

If :
  • request access to the information we hold about you (we will provide this information to you within 30 days of your request), correct, change, delete or update the Personal Data you have provided to us
  • If you have any questions regarding this Privacy Policy or the practices of this site, wish to withdraw your consent for continued collection, object to the use of your Personal Data, or have other questions:
Please contact us anytime via e-mail: Last update: November 4, 2020
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